Comments on: Customers are really everything http://nigeljames.wordpress.com/2007/12/14/customers-are-really-everything/ SAP, PHP, Eclipse, Software Development, Life, Cycling, Cricket Tue, 21 Apr 2009 18:18:30 +0000 http://wordpress.com/ hourly 1 By: nigeljames http://nigeljames.wordpress.com/2007/12/14/customers-are-really-everything/#comment-2026 nigeljames Fri, 14 Dec 2007 15:48:38 +0000 http://nigeljames.wordpress.com/2007/12/14/customers-are-really-everything/#comment-2026 Hi Johan, Thanks for the comments and the links. I agree it is not a case of always saying yes and always saying no but taking each request on a case by case basis. As it says in 'Forget feature requests' : [the requests] that are important will keep bubbling up anyway' Nigel Hi Johan,
Thanks for the comments and the links. I agree it is not a case of always saying yes and always saying no but taking each request on a case by case basis. As it says in ‘Forget feature requests’ :
[the requests] that are important will keep bubbling up anyway’

Nigel

]]> By: Johan van Zijl http://nigeljames.wordpress.com/2007/12/14/customers-are-really-everything/#comment-2025 Johan van Zijl Fri, 14 Dec 2007 11:43:37 +0000 http://nigeljames.wordpress.com/2007/12/14/customers-are-really-everything/#comment-2025 Hi Nigel I agree that customers are everything, however that does not always make them right. I think that by saying that 37 signals does not listen to their customers is not a fair reflection of how they operate. The way I see it, they put a lot of effort into design, what customers really need and what they can feasibly deliver. This means that sometimes they refuse requests from customers. See the following 2 links from their site: http://gettingreal.37signals.com/ch05_Forget_Feature_Requests.php http://gettingreal.37signals.com/ch14_Tough_Love.php Cheers, Johan Hi Nigel

I agree that customers are everything, however that does not always make them right. I think that by saying that 37 signals does not listen to their customers is not a fair reflection of how they operate.

The way I see it, they put a lot of effort into design, what customers really need and what they can feasibly deliver. This means that sometimes they refuse requests from customers.

See the following 2 links from their site:
http://gettingreal.37signals.com/ch05_Forget_Feature_Requests.php
http://gettingreal.37signals.com/ch14_Tough_Love.php

Cheers, Johan

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