Posts Tagged 'CRM'

An SLA

I was mildly amused to see that open source analyst James Governor has put an SLA on his blogging activity.

In retrospect it is not such a bad thing. So here goes mine:

I will write at least one post a month on anything that mildly relates to SAP, PHP, Eclipse, Usability, Web Applications, HR, CRM, Cycling, Cricket or anything else under the banner of Life the Universe and Everything.

I am also over on twitter.

Thinking about Life, The Universe and Everything – this week is week 42 of the year.

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SAPPHIRE Day 2 Leo Apotheke Keynote

What follows is the text stream as I listened to the keynote from Leo Apotheke Co-CEO SAP from his keynote this morning. You can find the webcast here.

SAPHHIRE 002

World in flatter and faster.

Business networks are the answer.

Business network creates barriers to entry, creates competitive advantage.

Operation excellence is the entry point to the network.

Network will expel the weakest link.

John Clarke – CIO of Nokia

SAPHHIRE 004

Growth constrained by IT. Profitability constrained by IT

384 million devices last year made by Nokia

Nokia has the world’s best supply chain say AMR.

Moving to be a mobile services company.

Connect you to what matters most

No longer one size fits all – different devices for different markets.

Increase in research to market products that capture the imagine of customers.

4000 active concurrent users on the Nokia system

Global single instance

Near real time visibility of information.

Quick financial closing.

Strict enforcement on policies.

Technology enabler in phones and in network esp SAP

Lesson from Tesco – “Better Simpler Cheeper”

Paul McGarry – CIO EMEA Colgate-Palmolive

SAPHHIRE 008

$13B sales last year

Long time SAP Customers.

99% of business is on SAP in over 100 Countries.

Streamlining order processing, taking out complexity of the system.

Profitability increased as SAP was rolled out across the business.

Leo

Moving to small and midsize companies (SME)

All in One and ByDesign share key points with the Business Suite.

Supply chain demo by Ian Kimball.

Scenario with a business network

Forecasting or demand demand based production.

This would look great if you were a supply chain organisation.

Business all in One

New pre-configured, pre-tested. All in One by IBM and HP

Selecting the right data to mine is critical BI + BO have the tools.

Broadband, data storage, processing all cheep – bring better analytics to managers without a Phd in Statistics.

Co-Innovation – SAP’s own network.

SAP + RIM

Jeff McDowall from RIM

SAPHHIRE 014

“The future of enterprise mobility software”

SAPHHIRE 013

Lot of overlap with RIM and SAP.

Think what blackberry did to email. Trying to now do the same with enterprise software.

Demo-ing with Blackberry Bold 3G “IPhone Killer”

Start with calendar

One click to account.

One hand and two clicks to get to amount.

One click to map with directions.

Log phone call with call notes and updates live to CRM.

Access to data is quick.

Jeff presents Leo a BlackBerry Bold as a gift.

Leo

Enterprise Support

Trying to make it easier for you.

SAP Enterprise Support – only one thing to do call SAP.

Documenting the IC Web Client

My latest assignment is a (fairly sizable) piece of work to customise the SAP Customer Relationship Management (CRM) Interaction Centre Web Client (ICWC or IC Web Client).

It seems that we are boldly going where no person has gone before and I am finding the documentation of the ICWC a little on the thin side.

So, from today I am going to start documenting all the little ICWC secrets I find. I trust this will be useful for someone. I am expecting it will serve as a helper for me but if you are one of the 3.14 people reading this blog and happen to be working with the ICWC AND you find this helpful, then lashings of ginger beer all around!

Update: This is the most popular post on this site (surpisingly). I think this may point to a lack of documentation that SAP has on CRM given that Google is pointing a lot of traffic here. A note to the commenters: Thomas has no documentation that you can’t get though official channels. Nor do I. Please do not ask for documentation to be emailed: SCN is your best place to start.

 

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