Posts Tagged 'ICWebClient'

Handy ICWeb tip

Disclaimer: technical and writing it down here so I can find it next time I need to do this.

Sometimes you need to get a custom controller in the CRM Web Client when you aren’t in the context of a class that has the get_custom_controller method available.

In such circumstances use the following static class and attribute to get to the class.

CL_CRM_IC_SERVICES=>CONTEXTAREA_CONTR->get_custom_controller( ‘nameOfContoller’ ).

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Documenting the IC Web Client

My latest assignment is a (fairly sizable) piece of work to customise the SAP Customer Relationship Management (CRM) Interaction Centre Web Client (ICWC or IC Web Client).

It seems that we are boldly going where no person has gone before and I am finding the documentation of the ICWC a little on the thin side.

So, from today I am going to start documenting all the little ICWC secrets I find. I trust this will be useful for someone. I am expecting it will serve as a helper for me but if you are one of the 3.14 people reading this blog and happen to be working with the ICWC AND you find this helpful, then lashings of ginger beer all around!

Update: This is the most popular post on this site (surpisingly). I think this may point to a lack of documentation that SAP has on CRM given that Google is pointing a lot of traffic here. A note to the commenters: Thomas has no documentation that you can’t get though official channels. Nor do I. Please do not ask for documentation to be emailed: SCN is your best place to start.

 

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